Order Tracking Agent
Call History
The conversations this agent answered. Each row is a call: who rang, how it ended, how long it took. Open a record and the transcript and summary sit in the drawer.
Calls30
1h 29m of conversation in total
Resolved by the agent%30
9 calls ended without a handoff
Temsilciye devir%23
7 calls were handed off
Average duration2:57
33% of calls were cut short
30 of 30 calls
| Customer | Durum | Recording | |||
|---|---|---|---|---|---|
29ab81ab | Caleb MorganDashboard | Abandoned | Aug 11, 2026 · 18:54 | 0:39 | |
05cff6bb | Grace PalmerDashboard | Transferred | Aug 11, 2026 · 17:28 | 4:28 | |
19f70f3c | Grace PalmerPhone | Completed | Aug 11, 2026 · 15:16 | 7:08 | |
be2adc80 | Owen MarshWeb | Abandoned | Aug 11, 2026 · 12:33 | 0:22 | |
400d1582 | Simon BlakeDashboard | Completed | Aug 10, 2026 · 16:23 | 5:53 | |
d4d2c8b7 | Blake TurnerDashboard | Completed | Aug 10, 2026 · 13:46 | 4:44 | |
1766b671 | Noah BennettWeb | Transferred | Aug 10, 2026 · 08:18 | 2:14 | |
0ddb0c6b | Daniel ColeWhatsApp | Completed | Aug 9, 2026 · 18:26 | 1:41 | |
7a24eb84 | Olivia HayesPhone | Completed | Aug 9, 2026 · 13:25 | 6:51 | |
738a340c | Ethan FosterDashboard | Abandoned | Aug 8, 2026 · 18:12 | 0:03 | |
0228b262 | Nina SunderlandDashboard | Abandoned | Aug 8, 2026 · 14:45 | 0:16 | |
bef018df | Emma WalkerWeb | Transferred | Aug 8, 2026 · 11:46 | 5:09 | |
dd51bea1 | Mia SuttonWhatsApp | Completed | Aug 8, 2026 · 11:13 | 1:26 | |
81eef3fe | Georgia VanceDashboard | Abandoned | Aug 8, 2026 · 10:07 | 1:43 | |
61d39dde | Toby SinclairDashboard | Completed | Aug 7, 2026 · 14:35 | 4:43 | |
85648d47 | Georgia VanceWhatsApp | Transferred | Aug 7, 2026 · 14:01 | 3:41 | |
103b863f | Georgia VanceWeb | Transferred | Aug 7, 2026 · 13:59 | 1:14 | |
f5696bca | Ava ColemanWeb | Completed | Aug 7, 2026 · 13:46 | 7:32 | |
65d857ac | Noah BennettWhatsApp | Abandoned | Aug 7, 2026 · 12:52 | 0:34 | |
ed49fda9 | Owen MarshPhone | Failed | Aug 7, 2026 · 12:24 | 1:23 | |
7e732570 | Noah BennettDashboard | Completed | Aug 7, 2026 · 11:14 | 7:09 | |
029a6f43 | Ella DawsonDashboard | Transferred | Aug 6, 2026 · 14:53 | 1:11 | |
ff6e0178 | Noah BennettDashboard | Abandoned | Aug 6, 2026 · 13:45 | 1:54 | |
7f9ea40d | Toby SinclairWeb | Completed | Aug 6, 2026 · 13:14 | 3:02 | |
5e53750d | Hugo NashDashboard | Completed | Aug 6, 2026 · 13:03 | 5:54 |
25 of 30 calls