Clarvia AgentsPlatformAccess
System settings

Access

This workspace's members and the roles that decide what they can do. Permissions are written to the role, not the person; changing a member's access means changing their role.

Members9

7 active · 1 suspended

Yetkili2

Owners and admins can change access settings

Bekleyen davet1

Invites expire after 7 days

Two-step verification%63accounts on

Off on 3 accounts

Members
MemberJob titleRolAgent scopeSon etkinlikDurum
Adam HaywardSenahmet.aydin@wite.com.trDirector of operationsSahipAll agentstodayJoined Mar 2, 2026Etkin
Sean Millersercan.yilmaz@wite.com.trProduct managerAll agentstodayJoined Mar 2, 2026Etkin
Elif Demirelif.demir@wite.com.trConversation designerCustomer Support Agent +1todayJoined Apr 18, 2026Etkin
Brian Shawburak.sahin@wite.com.trSolutions engineerOrder Tracking Agent +1yesterdayJoined May 6, 2026EtkinTwo-step verification off
Zeynep Kayazeynep.kaya@wite.com.trContact centre team leadCustomer Support Agent +1todayJoined May 20, 2026Etkin
Mert Aksoymert.aksoy@wite.com.trCustomer service representativeCustomer Support Agent2 days agoJoined Jun 11, 2026EtkinTwo-step verification off
Dana Wilderdeniz.yildirim@wite.com.trVeri analistiAll agents3 days agoJoined Jun 29, 2026Etkin
Carla Osbornecanan.ozturk@wite.com.trQuality specialistSurvey Bot4 weeks agoJoined Apr 2, 2026SuspendedTwo-step verification off
Tolga Erdemtolga.erdem@wite.com.trIntegration consultantClarviaNever signed inAug 10, 2026 tarihinde davet edildiDavet bekliyor
9 of 9 members
Roller
Sahip1 members · devirle

The only role that can transfer the subscription and ownership. Held by one person per workspace.

Her alanda tam yetki

Admin1 members

Manages agents, integrations and members. Sees billing but cannot change it.

edits 6 areas · views 1 area

Agent developer3 members

Builds agents and feeds the knowledge base. Does not touch lines or members.

edits 2 areas · views 3 areas

Temsilci2 members

Handles calls taken over from the agent; listens to recordings, cannot change the flow.

edits 1 area · views 3 areas

Analist1 members

Builds and exports reports. Reads conversations, never joins a call.

edits 1 area · views 3 areas

Viewer1 members

Looks only. Cannot listen to recordings or change anything.

views 3 areas

Permission matrix
AlanSahipAdminAgent developerTemsilciAnalistViewer
AjanlarDialog flow, persona and publishingTamEditsEditsViewsViewsViews
Calls and recordingsCall history, audio recordings and transcriptsTamEditsViewsEditsViews—
MetriklerDashboards, reports and exportsTamEditsViewsViewsEditsViews
Knowledge basesThe document sets agents answer fromTamEditsEditsViewsViewsViews
Hatlar ve entegrasyonlarNumbers, voice models and external connectionsTamEditsViews———
AccessInviting members and assigning rolesTamEdits————
Abonelik ve faturaQuota, payment method and contractTamViews————

TamTam yetkiEditsCan editViewsCan view—No access