Customer Support Agent
Analitik
This agent's calls: how many came in, how many it finished itself, how many it handed to a person and what that cost. Performance figures cover the selected range and are compared with the previous equal period; cost covers the whole month.
5 – Aug 11, 2026
Calls47
7 a day on average
Resolved by the agent%26
12 calls ended without a handoff
Temsilciye devir%36
17 calls were handed off
Average duration4:03
3h 10m of conversation in total
Daily call volume47 calls · 3h 10m
AI20Human agent10Transferred17
Call outcome19% cut short
Completed%45 · 21
Transferred%36 · 17
Abandoned%17 · 8
Failed%2 · 1
Channel mix47 calls
Dashboard%36 · 17
Phone%34 · 16
Web%21 · 10
WhatsApp%9 · 4
MaliyetThis month's total
Bu ayki maliyet$6,674.40
$41.20 per hour
Kota162 / 320 sa
51% used · resets in 12 days
Dakika maliyeti₺1,42
About 1150 ms end-to-end latency
Per call₺142,01
Approximate · 47 calls in the last 7 days
Maliyet kalemleri$13,802.40 bu ay
Transkripsiyon%15Model%41Ses%31Platform%13
The line items come from the agent's per-minute breakdown; the total is that multiplied by the minutes used. Voice and model lines can be brought down by changing the model — transkripsiyon ve platform sabit.